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Question: It is sometimes said that a crisis is like water; it finds the cracks in an organisation. What did the pandemic reveal for you at your companies?

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How has the experience made you wiser as a director?

One thing the pandemic revealed was that all the scenario planning and business continuity planning (BCP) just didn’t work. None of it worked. That was quite scary. You can laugh now, but at the time, it was scary.

For example, most companies would never have expected they would not have enough workers, or that they wouldn’t have workers at all.

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Most also didn’t anticipate having no supplies. But during the lockdown, we had no supplies because the entire supply chain was disrupted.

Going forward, I think one lesson learned is that we have to have BCP include the possibility of other pandemics.

This will likely not be the only pandemic in our lifetime. Think about SARS; that wasn’t all that long ago.

One of the companies I am involved in relies on subcontractors to help la